Refund policy
REFUND & RETURNS POLICY
Last updated: September 11, 2026
At BestPriceCart, we want you to be happy with your purchase. If you have any issue with your order, please contact us and we will do our best to help.
30-DAY RETURNS
You may request a return within 30 days of receiving your order.
To be eligible for a return, the product should be unused and returned in its original condition and packaging, where reasonably possible.
Some products may not be eligible for return where applicable by law.
HOW TO REQUEST A RETURN
To request a return, please email us at:
support@bestpricecart.com
Please include:
• Your order number
• Your name
• The reason for the return
• Photos of the product, if the product is damaged, defective or incorrect
Please do not send a product back before contacting us and receiving return instructions.
RETURN ADDRESS
If your return is approved, we will provide you with the appropriate return address and instructions.
Please do not send returns to the address shown on your shipping label unless we have specifically instructed you to do so.
CHANGE-OF-MIND RETURNS
If you change your mind about your purchase, you may request a return within 30 days of receiving the product, subject to the eligibility requirements above.
For change-of-mind returns, the customer is responsible for reasonable return shipping costs unless otherwise required by applicable law.
DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If your product arrives damaged, defective or you receive the wrong product, please contact us at:
support@bestpricecart.com
Please provide your order number and clear photographs of the product and packaging so that we can assess the issue and provide an appropriate solution.
Depending on the circumstances, we may offer a replacement, repair, refund or another appropriate remedy.
AUSTRALIAN CONSUMER LAW
Nothing in this Refund & Returns Policy excludes, restricts or modifies any consumer guarantee, right or remedy that cannot legally be excluded, restricted or modified under Australian Consumer Law.
If a product has a problem covered by Australian Consumer Law, you may have rights to a repair, replacement or refund depending on the circumstances.
REFUNDS
Once an approved return has been received and assessed, we will process any applicable refund to your original payment method.
Your bank or payment provider may require additional processing time before the refund appears in your account.
SHIPPING COSTS
Original shipping charges are generally non-refundable for change-of-mind returns, unless otherwise required by applicable law.
Where a product is faulty, damaged or incorrect, we will assess the situation and provide an appropriate remedy in accordance with applicable consumer law.
ORDER CANCELLATIONS
If you need to cancel your order, please contact us as soon as possible at:
support@bestpricecart.com
We will try to cancel the order before it has been processed or shipped. Once an order has been shipped, cancellation may no longer be possible.
CONTACT US
If you have any questions about our Refund & Returns Policy, please contact us:
Email: support@bestpricecart.com
BestPriceCart